The ultimate CX analytics platform

App2check is a cloud based platform that allows, browsing reviews, opinions and conversations
from many digital sources, to quickly analyze data,
monitor your market and competitors, improve your services,
and take care of your customers

Our innovative Voice of the Customer analysis platform based on cutting-edge Machine Learning technologies applied to Natural Language Processing allows you to

Monitor

Monitor the market, track the level of customer satisfaction and stay updated on the most discussed topics by customers.

Get insights about your business and receive real time alerts to intervene immediately.

Analyze

Starting from reviews and conversations, extrapolate trend topics, with a sentiment value at the level of a single sentence and single topic, with a high accuracy managing to grasp nuances in the sub-text.

Interact

Through a bottom-up analysis it is possible to drive the appropriate caring and marketing actions on segmented customers, based on sentiment indicators. You can also easly integrate data with your CRM platforms.

Multiple sources, one platform

Mobile Apps

App stores represent an important source of spontaneous feedback about a service, but the rating is not a realistic measurement of consumer opinions. App2check offers instead a complete evaluation of user feedback: allows you to extract the most relevant topics, to learn what your custumers appreciate or not and to know possible criticisms, thanks to semantic and sentiment analysis.

Places

Thanks to App2check you can collect and review user opinions about all retail store outlets through reviews left on Google Maps and promptly intervene on most relevant and critical topics, to to enhance your brand image and the individual store service experience. The analysis also allows you to compare the results with those of other brands competitors.

Conversations

App2check supports companies by extracting valuable information on CX analyzing the large amount of data present in the conversations recorded between customers and the different corporate channels inbound and outbound.

Social Network

Social network are another great source of information about opinions and custumer satisfaction of a service or a brand.

E-commerce

Product reviews on sale on e-commerce channels App2check is a convenient tool to analyze all the reviews and be beneficial to on e-commerce websites

CSV

You can easly upload any file in CSv format to analyze opinions released by customers on digital channnel and private conversations

Sentiment Analysis

on each keyword (eg. “payments), on specific topics/themes (eg.” on-boarding”) and on the entire comment (overall sentiment)

Automatic topic extraction

of the most mentioned ones, divided between “positive” and “negative”

Interactive graphs

showing a Rating vs Sentiment plot and the sentiment evolution of topics

Advanced Search

of “topics” and “themes” in apps belonging to the same or a different mobile market (e.g. mobile banking, games, telco, etc.)

Browsing

to each single comment, showing its rating and sentiment, and highlighting the most discussed topics mentioned in the comment and their specific sentiment

Query

according to specified filters (e.g. app version, time range, app store, etc) to select and view overall app data

Comparing

apps between them and ranking according to different criteria

Folder organization

of apps, allowing an aggregated view of data

Automatic report generation

in PDF and Excel, and automatic daily email with the main app data

Good reasons why you should care about customer reviews

of consumers trust online reviews as much as personal recommendations

of consumers now read online reviews

of consumers search a business by reviews at least one time per month

of unhappy customers return to your business if a business resolves its issue quickly and efficiently

Contacts

You can contact us through
support@dev.app2check.com
+39 010 09 660
>Via XX Settembre, 14 - 16121, Genoa

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